Hi,
I'm using 1.1.1 iphone and has been downloading apps using the installer. Recently I downloaded a program called Orb through wi-fi, and the download was not completed and it sent me back to the home screen. The Orb apps' icon was on Home but when I clicked it it just crashed. Since then my installer has not been working properly. I can access it, but when I downloaded apps, it would start then crash. I have restarted the iphone, and I have tried to uninstall orb but it won't let me cause I never really completed the installation, so that icon just lingers on useless on my screen.

Please, can anyone help me! I am so frustrated.

Thank you in advance!!

First thing first, don't panic.... there is usually a fix for these things.
Next, try and see what version of Installer you're using... You can find out this by going to the "About" button on the top right of Installer's home screen. If you're using anything fairly recent (IE: 3.0+), then what you can do is try to select any package, to pretend you're installing it, but instead of clicking install, try to select clear queue.

Sometimes, rebooting the device completely (Hold hold button until red slider, slide it, click hold button and wait for it to power up) would also resolve silly issues such as this.

If all else fails, please open a support ticket in the helpdesk, and I can provide you more detailed debugging procedures to try and see what's causing the problem.

Thank you for your reply.
My installer is 3.0+, and there are no queqed apps, but it is still not working.
How do I open a support ticket?

Thank you

You can do so here:
Ask a Question - Touch Toolset Helpdesk

Cheers